How to Handle Micro-Managing Homeowners
- Pre-screen your customers. Most of my clients tell me that they saw red flags prior to signing a contract, but did not pay attention to them. You are the expert; if the client starts out by telling you how to run the job or insisting that he order his own materials and supplies, take notice.
- Set expectations. You are running the project. Although a homeowner may believe that she can get a cheaper price, most contractors have ongoing relationships with suppliers that allow them to buy at a discount (which they can then mark up) and control the schedule for delivery so it does not delay a project. If something arrives damaged, these relationships can enable the contractor to replace the item on an expedited basis.
- Draft a good contract. Let the homeowner know that you will be taking a markup on your materials and supplies. Issue a disclaimer for any owner-supplied items. Do not guarantee performance of green materials. Charge extra if the product requires special installation methods. Let the homeowner know that improper installation can invalidate the warranty.
- Write in the contract that you control the means and methods of the work. Make it clear that the homeowner can only enter the construction site if he/she is escorted by one of the workers. Have the owner commit in advance to the fact that you are the expert and must make sure that work will be up to code and pass inspection.
- Have a clause in your contract that allows you to terminate if the homeowner refuses to make decisions in a timely fashion, causes unreasonable delay or refuses to cooperate with you.